Australian Made
Factory Direct
Office Furniture

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08 9248 4850

 satisfaction guarantee

5-YEAR WARRANTY

  • We are confident that you will appreciate the fine quality and craftsmanship of your selection.
  • Ashworth Office Furniture stands proudly behind each and every product we manufacture and we guarantee our work through the following Five (5) year limited warranty.
  • We appreciate your business and look forward to dealing with you in the years ahead.
  • We warrant to you, the original purchaser, that our furniture and all of its parts and components are free of defects in material and workmanship.
  • "Defects," as used in this warranty, is defined as any imperfections, which impair the use of the furniture or product.
  • In order to provide you with timely assistance, please thoroughly inspect your furniture for missing or defective parts immediately after delivery and installation.
  • To receive replacement or missing parts under this warranty, Sales receipt or other proof of purchase must be provided.
  • Our warranty is expressly limited to the replacement of furniture parts and components.
  • Ashworth Office Furniture will replace any part that is defective for five (5) years from the date of purchase.
  • This warranty applies under conditions of normal use. Our furniture products are not intended for outdoor use.
  • An application for warranty on a product must be made in writing within the 5-year warranty period. The application should contain a detailed description of the claimed defect accompanied with a photograph and sample of the items claimed. The claim must be accompanied by a proof of purchase.
  • It is the customer’s responsibility to provide complete information regarding the claimed items to our office.
  • Furniture replaced under warranty must be returned to us, at the purchaser’s cost, immediately after replacements have been supplied to complete the claim.

WARRANTY EXCLUSIONS

The warranty does NOT cover:

  • Any failure caused by unreasonable or abusive use.
  • Failure to provide proper care and maintenance.
  • Routine wear items such as’ “feet"/glides, wheels, stoppers, draw runners, hinges and any other moving parts.
  • Normal fading, scratching and chipping of furniture.
  • Stains, discolouring, corrosion and damage caused by contact with chemicals (Eg bleach, tanning lotions, floor cleaners)
  • Accidental damage.
  • Any furniture that has been modified customised or altered in any way after delivery.
  • Marking, wear and tear caused by stacking of items.
  • Freight and transportation of warranty replacements to site.

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